"Pivoting towards the future is the perfect time to re-evaluate why your business does things the way they are done. Technology alone rarely delivers on the value case. Enable sustained efficiencies with technology by optimising your processes first."
Processes are messy, often a holdover from old ways of doing things, and daunting to document. Yet they link people and technology and produce the data needed to drive the business. Process optimisation is key to fully realizing the business value of a transformation.
The process playbook is the central document that contains all information about governed processes.